購買指南
您可以按【所有產品】頁面選擇產品，將心水產品加入購物車。然後按【購物車】可進行修改產品數量及結帳，選擇送貨或自取服務，並選擇付款方式，最後按【下單購買】完成訂單。
訂單一經系統確認後，將無法更改、取消或退款。請在下單前注意指定的送貨時段為星期一至五上午10時至下午1時或下午2時至下午5時。
如在下單前遇到任何問題，歡迎致電2479 9950向我們的客戶服務查詢。
免運費優惠
會員在購物折後滿$600可享有免運費；非會員則需加$200運費。
我們提供送貨/ 自取服務 。
如遇任何派遞問題，歡迎與我們聯絡。
如顧客選擇自取，可到下列地址取貨: 香港新界葵涌大圓街12-22號瑞榮工業大廈8樓C室。
送貨安排
確認收款後，我們會於3個工作天內以WhatsApp與顧客聯絡安排送貨時間，並於聯絡後3-5個工作天內進行送貨。
發貨時間會受天氣及假日因素影響，在一般情況下，香港大部份地區會於3-5工作天內到貨。
送貨當天，送貨員會先致電顧客確認送貨。
一般送貨時段為星期一至五，上午10時至下午1時或下午2時至下午5時。夜間及公眾假期送貨可能未必能提供服務，謝謝顧客耐心等候。
如大廈禁止上門送貨，貨品將被安排於大廈樓下與送貨員交收或由管理處代收。
Box Information
How can I find out the box contents?
We post box contents on the website every Friday. We also email every week telling you what’s on the way, so you can check whether you’d like to stick with your chosen box, swap to another, or add any extras. We try very hard to stick to the planned contents, but the unpredictability of nature means that we must occasionally make last-minute changes.
Why did my veg box contain something different to the list I saw when I ordered?
Every week, we list what we’re planning to put in all our veg boxes for the next week, to help you choose which to order. We try our very best to deliver what we’ve planned – but with fresh organic produce, sometimes things can change at the last moment. Bad weather, crop damage; lots of things can mean that we sometimes have to swap an item from your box.
Wherever possible, we try to choose a fruit or veg that can play a similar role in your kitchen to the one replaced (a salad veg for a salad veg, for example). We also alert you to the swap in your box – either on a little note of its own, or highlighted on the list of veg attached to your farm newsletter, depending on the box.
If you’re not happy with an item that’s been swapped in your box, please do get in touch with our team at the farm and let us know.
How long is the shelf life on your food?
Almost everything has a minimum of 5 days’ shelf life, but it depends on the product and how we’ve packaged it. Everything comes labelled with a use-by date for you to follow. We also recommend you freeze any meat you won’t be eating within a couple of days, especially mince, sausages, and burgers. It will stay very tender and flavourful after defrosting.